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Data Maintenance and Support Associate
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The Union Applications Team maintains, supports and develops critical web applications used to manage, communicate and engage with IUCN constituents (Member Organisations, Commissions Members, Council, Secretariat, Donors and Partners) that rely heavily on well-maintained data to manage the constituents, their relationships and event participation.
We are looking for a Data Maintenance and Support Associate to assist with the data maintenance and data management tasks necessary to keep our systems’ data consistent as well as with providing support to end users. The selected candidate will work directly under the Union Applications Team.
The specific responsibilities include:
First level support (20%)
Answer user queries:
Internal IUCN Staff requests (via ticketing system)
External constituents’ requests (via email)
Assist users with common tasks:
Provide user access
Content publishing
Data updates
Escalate complex issues
Data maintenance (60%)
Data clean-up:
Merge duplicate contacts: identify different scenarios; meet with different data owners for
clarification
Data imports:
Import new contacts on the CRM
Ensure no duplicates are created when importing
Data maintenance:
Update contacts
Consolidate data across systems
Coordinate with the ERP team to maintain consistency between systems
Validate data quality
Generate reports
Specific reports for specific team’s needs
General reports on data quality
User training (10%)
Assist in the creation of training material and help keep them updated
Conduct user trainings
Applications maintenance and data governance (10%)
Collaborate in the definition of data maintenance protocols
Maintain an up-to-date list of data maintenance protocols
Collaborate in the definition of further developments
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• The ideal candidate should be organised and meticulous, computer-savvy, should have a good high-level understanding of complex organisations’ structures such as IUCN’s, should be at ease performing recurring tasks to maintain the data and should be pro-active to alert for potential problems when maintaining the data. • Essential: A Bachelor Degree in relevant field with at least 2 years of experience Computer savvy. Proficient in Microsoft Office suite, particularly Excel. Organised and meticulous Good communication skills Fluency in spoken and written English. Knowledge of French and/or Spanish is an advantage. Previous experience with CRM platforms (or other data heavy platforms) • Desirable: Previous experience with CiviCRM Previous experience with Drupal |
Applicants are requested to apply online through the HR Management System, by opening the vacancy announcement and pressing the "Apply" button.
Applicants will be asked to create an account and submit their profile information. Applications will not be accepted after the closing date. The vacancy closes at midnight, Swiss time (GMT+1 / GMT+2 during Daylight Saving Time, DST). Please note that only selected applicants will be personally contacted for interviews.
Other job opportunities are published in the IUCN website: https://www.iucn.org/involved/jobs/
About IUCN
IUCN is a membership Union uniquely composed of both government and civil society organisations. It provides public, private and non-governmental organisations with the knowledge and tools that enable human progress, economic development and nature conservation to take place together.
Created in 1948, IUCN is now the world’s largest and most diverse environmental network, harnessing the knowledge, resources and reach of more than 1,400 Member organisations and around 16,000 experts. It is a leading provider of conservation data, assessments and analysis. Its broad membership enables IUCN to fill the role of incubator and trusted repository of best practices, tools and international standards.
IUCN provides a neutral space in which diverse stakeholders including governments, NGOs, scientists, businesses, local communities, indigenous peoples organisations and others can work together to forge and implement solutions to environmental challenges and achieve sustainable development.
Working with many partners and supporters, IUCN implements a large and diverse portfolio of conservation projects worldwide. Combining the latest science with the traditional knowledge of local communities, these projects work to reverse habitat loss, restore ecosystems and improve people’s well-being.
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