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Membership and Communications Assistant
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BACKGROUND
PLEASE NOTE THIS IS A LOCALLY RECRUITED POSITION
BACKGROUND;
Working closely with the Regional Communication and Constituency Manager RCCM), this position will support the IUCN Eastern and Southern Africa Membership and Communications Unit functions providing administrative, logistical and technical assistance on membership and communications issues. She/He will take a proactive role in engaging Members in IUCN’s work, keeping them interested engaged and providing them with regular communications on IUCN matters. The position will also support tasks related to internal and external communications, branding and marketing and translating the global IUCN Membership Strategy of IUCN inat the Eastern and Southern Africa regional level.
BACKGROUND;
Working closely with the Regional Communication and Constituency Manager RCCM), this position will support the IUCN Eastern and Southern Africa Membership and Communications Unit functions providing administrative, logistical and technical assistance on membership and communications issues. She/He will take a proactive role in engaging Members in IUCN’s work, keeping them interested engaged and providing them with regular communications on IUCN matters. The position will also support tasks related to internal and external communications, branding and marketing and translating the global IUCN Membership Strategy of IUCN inat the Eastern and Southern Africa regional level.
JOB DESCRIPTION
SPECIFIC RESPONSIBILITIES;
MEMBERSHIP DUTIES;
Retention of Members (ESARO;
Liaise with and provide updates and assistance to existing IUCN Members in relation to membership issues, including member services and IUCN-related events and programme focus
Support Members in organizing coordination meetings, take notes and support in the follow-up and tracking of points discussed as well as agreed next steps.
Obtain regular satisfaction feedback from Members, attend to their concerns and raise their dissatisfaction to the Regional Communication and Constituency Manager
Maintain and update information on Members’ resources and interests, identify and suggest participation of Members in design and delivery of programmes and projects in IUCN ESARO.
Maintain and regularly update Members’ contact details to improve networking and information exchange across the Union
Maintain and update information on Members’ expertise ensuring this information is accessible to all Members and IUCN ESARO programme staff
Provide Union Development Group/Information Systems with recommendations/feedback on CRM and Union Portal issues to help improve their user-friendliness and features
Support in conceptualizing and implementing digital storytelling strategies to showcase the work of our Members as a means of value addition to them
Support in documenting Members’ milestones and production of an annual report for each Member country.
Recruitment of Members (ESARO);
Support the admission of new Members by ensuring timely submission to IUCN HQ for Council’s approval, including liaising with potential Members, ensuring that the application form is completed, all supporting documents, including payment, required for the admission/adhesion are provided and that all statutory requirements are met
Liaise with applicants and new Members once admitted by IUCN Council, including working closely with the Regional Communication and Constituency Manager, throughout the application/admission/adhesion process and keeping applicants informed
Provide the IUCN Welcome Pack to new Members.
Membership dues (ESARO);
Liaise with and provide updates and assistance to existing IUCN Members in relation to payment of membership dues
Ensure that the membership dues are cleared by all categories of Members, including State Members. This includes regular follow-up with respective Members and IUCN Country Heads where needed.
National and Regional Committees(ESARO;
Support with providing information and assistance to each National/Regional Committee (NRCs) in the ESARO region for efficient functioning;
Support Members and NRCs in organising regular Members' meetings in coordination with the Regional Communication and Constituency Manager
Keep NRCs constantly informed of changes in IUCN membership in particular as it pertains to the specific country or region
World Conservation Congress and Regional Conservation Forum (ESARO;
Support in the successful execution of the Sponsored Members programme for the Congress / Forum
Ensure that Members from the region are well represented at the Congress and related events;
Support in the Members’ Lounge preparations prior to and during the World Conservation Congress and forums, as necessary.
In liaison with the Regional Communication and Constituency Manager, support the Congress Unit in facilitating requests and issues raised pertaining to the World Conservation Congress
Provide Members with all the necessary support and information related to Motions, draft Programme and Congress agenda and documents
Support the implementation of relevant Resolutions and Recommendations approved by the Members Assembly
COMMUNICATION DUTIES:
Provide support to the Regional Communication and Constituency Manager in coordinating virtual meetings related to communications and membership including managing IUCN virtual meeting platforms and live sessions where applicable
Support in updating the IUCN ESARO website with information and stories
Support in managing IUCN ESARO social media accounts including coordinating and ensuring quality social media activity on the various platforms; produce a monthly digital media report
Update a master editorial calendar for IUCN ESARO to capture key conservation days, programme and member highlights/campaigns
Liaise with the ESARO programme teams to identify potential events, milestones or activities that can be leveraged across 360-communication execution
Maintain and update ESARO media contacts list as well as social media contact list of relevant donors, partners and members
Support with preparing media briefs for IUCN spokespersons as required
Assist the Communication and Constituency Manager in running a variety of events, such as press conferences, Members’ events and project launches – this includes logistics and administrative support
Support IUCN ESARO programme teams in photographing and collecting materials for success stories as well as production of communication materials linked to specific projects (videos, radio, etc.)
Provide assistance to produce high quality communications and knowledge products in a range of formats including branded merchandise, publications, presentations, brochures, web stories, press releases, short films, etc.
Provide administrative or logistical support for communication activities being carried out by third party service providers
OTHER DUTIES;
Assist the Regional Communication and Constituency Manager and Programme staff of IUCN ESARO and the Union Development Group in coordinating national, regional and global events involving Members and projects from ESARO
Support the Regional Communication and Constituency Manager to process exit interviews (or relevant process) with withdrawn Members
Provide general administrative support to the Communications and Membership unit
Perform any other related activity that may be assigned by the line manager
MEMBERSHIP DUTIES;
Retention of Members (ESARO;
Liaise with and provide updates and assistance to existing IUCN Members in relation to membership issues, including member services and IUCN-related events and programme focus
Support Members in organizing coordination meetings, take notes and support in the follow-up and tracking of points discussed as well as agreed next steps.
Obtain regular satisfaction feedback from Members, attend to their concerns and raise their dissatisfaction to the Regional Communication and Constituency Manager
Maintain and update information on Members’ resources and interests, identify and suggest participation of Members in design and delivery of programmes and projects in IUCN ESARO.
Maintain and regularly update Members’ contact details to improve networking and information exchange across the Union
Maintain and update information on Members’ expertise ensuring this information is accessible to all Members and IUCN ESARO programme staff
Provide Union Development Group/Information Systems with recommendations/feedback on CRM and Union Portal issues to help improve their user-friendliness and features
Support in conceptualizing and implementing digital storytelling strategies to showcase the work of our Members as a means of value addition to them
Support in documenting Members’ milestones and production of an annual report for each Member country.
Recruitment of Members (ESARO);
Support the admission of new Members by ensuring timely submission to IUCN HQ for Council’s approval, including liaising with potential Members, ensuring that the application form is completed, all supporting documents, including payment, required for the admission/adhesion are provided and that all statutory requirements are met
Liaise with applicants and new Members once admitted by IUCN Council, including working closely with the Regional Communication and Constituency Manager, throughout the application/admission/adhesion process and keeping applicants informed
Provide the IUCN Welcome Pack to new Members.
Membership dues (ESARO);
Liaise with and provide updates and assistance to existing IUCN Members in relation to payment of membership dues
Ensure that the membership dues are cleared by all categories of Members, including State Members. This includes regular follow-up with respective Members and IUCN Country Heads where needed.
National and Regional Committees(ESARO;
Support with providing information and assistance to each National/Regional Committee (NRCs) in the ESARO region for efficient functioning;
Support Members and NRCs in organising regular Members' meetings in coordination with the Regional Communication and Constituency Manager
Keep NRCs constantly informed of changes in IUCN membership in particular as it pertains to the specific country or region
World Conservation Congress and Regional Conservation Forum (ESARO;
Support in the successful execution of the Sponsored Members programme for the Congress / Forum
Ensure that Members from the region are well represented at the Congress and related events;
Support in the Members’ Lounge preparations prior to and during the World Conservation Congress and forums, as necessary.
In liaison with the Regional Communication and Constituency Manager, support the Congress Unit in facilitating requests and issues raised pertaining to the World Conservation Congress
Provide Members with all the necessary support and information related to Motions, draft Programme and Congress agenda and documents
Support the implementation of relevant Resolutions and Recommendations approved by the Members Assembly
COMMUNICATION DUTIES:
Provide support to the Regional Communication and Constituency Manager in coordinating virtual meetings related to communications and membership including managing IUCN virtual meeting platforms and live sessions where applicable
Support in updating the IUCN ESARO website with information and stories
Support in managing IUCN ESARO social media accounts including coordinating and ensuring quality social media activity on the various platforms; produce a monthly digital media report
Update a master editorial calendar for IUCN ESARO to capture key conservation days, programme and member highlights/campaigns
Liaise with the ESARO programme teams to identify potential events, milestones or activities that can be leveraged across 360-communication execution
Maintain and update ESARO media contacts list as well as social media contact list of relevant donors, partners and members
Support with preparing media briefs for IUCN spokespersons as required
Assist the Communication and Constituency Manager in running a variety of events, such as press conferences, Members’ events and project launches – this includes logistics and administrative support
Support IUCN ESARO programme teams in photographing and collecting materials for success stories as well as production of communication materials linked to specific projects (videos, radio, etc.)
Provide assistance to produce high quality communications and knowledge products in a range of formats including branded merchandise, publications, presentations, brochures, web stories, press releases, short films, etc.
Provide administrative or logistical support for communication activities being carried out by third party service providers
OTHER DUTIES;
Assist the Regional Communication and Constituency Manager and Programme staff of IUCN ESARO and the Union Development Group in coordinating national, regional and global events involving Members and projects from ESARO
Support the Regional Communication and Constituency Manager to process exit interviews (or relevant process) with withdrawn Members
Provide general administrative support to the Communications and Membership unit
Perform any other related activity that may be assigned by the line manager
REQUIREMENTS
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• POSITION REQUIREMENTS: Education and Work Experience; Bachelor’s Degree in Administration, Communications or a related field or a Relevant higher education from an accredited institution High degree of competency in Microsoft Office software, including WORD, EXCEL, OUTLOOK, and POWERPOINT A minimum of 5 years of relevant work experience, preferably in an administrative role for an International Organization or NGO, media house or marketing/communication agency Experience with digital media and content creation and storytelling; analytics and back-end knowledge and added advantage Understanding of the media landscape and journalist engagement Customer service, user experience expertise an advantage Experience with Content Management Systems and Customer Relations Management tools an added advantage Language Requirements: Fluency in English, both written and verbal. Working knowledge of French is an added advantage. Core Competencies; Transparency: Able to build trust and contribute to informed and responsible decision making by carrying out the work of IUCN in a transparent manner; provides clear guidance to ensure objectives and desired measurable results are understood by members of the team. Inclusiveness: Understands and accepts cultural diversity, and provide a tolerant, positive and supportive working environment that fosters respect for diversity, demonstrates ability to work in a multicultural, multi ethnic environment and to maintain effective working relations with people of different nationalities and cultural backgrounds. Professionalism: Promote the organization’s interests, objectives and values in a diligent and professional manner. Accountability: Takes responsibility of individual and collective actions. Functional competencies; Excellent writing, proofreading and editing skills A high standard of communication skills, both oral and written including storytelling in support of organisational and stakeholder objectives Ability to support content creation and storytelling applicable to a variety of audiences Proven interpersonal skills and demonstrated ability to establish and maintain effective working relations with people in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity Must be highly organized, detail-oriented, and self-motivated with the ability to multi-task and prioritize needs Possess energy, drive, enthusiasm, commitment and passion for high quality work. Must be dependable, a good team player and able to work independently as well as have the ability to learn quickly and expand scope of functions; Capacity to work under pressure, meet tight deadlines and produce high quality documents at short notice. |
APPLICATIONS
Applicants are requested to apply online through the HR Management System, by opening the vacancy announcement and pressing the "Apply" button.
Applicants will be asked to create an account and submit their profile information. Applications will not be accepted after the closing date. The vacancy closes at midnight, Swiss time (GMT+1 / GMT+2 during Daylight Saving Time, DST). Please note that only selected applicants will be personally contacted for interviews.
Other job opportunities are published in the IUCN website: https://www.iucn.org/involved/jobs/
About IUCN
IUCN is a membership Union uniquely composed of both government and civil society organisations. It provides public, private and non-governmental organisations with the knowledge and tools that enable human progress, economic development and nature conservation to take place together.
Created in 1948, IUCN is now the world’s largest and most diverse environmental network, harnessing the knowledge, resources and reach of more than 1,400 Member organisations and around 16,000 experts. It is a leading provider of conservation data, assessments and analysis. Its broad membership enables IUCN to fill the role of incubator and trusted repository of best practices, tools and international standards.
IUCN provides a neutral space in which diverse stakeholders including governments, NGOs, scientists, businesses, local communities, indigenous peoples organisations and others can work together to forge and implement solutions to environmental challenges and achieve sustainable development.
Working with many partners and supporters, IUCN implements a large and diverse portfolio of conservation projects worldwide. Combining the latest science with the traditional knowledge of local communities, these projects work to reverse habitat loss, restore ecosystems and improve people’s well-being.
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