IUCN is selecting the Enterprise Document Management platform (EDM) and plans to implement it in all IUCN offices in 2023 starting with implementation with finance followed by scale up to the other business units.

Under the supervision of the Project Manager, IUCN Corporate Projects, this position, as part of the implementation team, is responsible for managing of the document migration plan and execution, quality control of the project deliverables as per requirements and day-to-day implementation activities according to project plan.

DUTIES AND RESPONSIBILITIES

• Participate in the EDM product evaluation and contracting activities
o Participate in evaluation activities;
o Participate with contract review, negotiation and signing;
o Support with implementation planning.

• Coordinate Proof of Concept (PoC):
o Contribute to defining PoC;
o Participate in preparation of the environment;
o Training users/offices that participate in the PoC;
o Support users during PoC and collecting feedback;
o Analyse results and suggest action.

• Plan and deliver migration:
o Analyse documents to be migrated and meta data model;
o Coordinate with document owners on defining meta data to be defined in migration;
o Support units and offices in documents migration;
o Test and control quality of the migrated content.

• Quality assurance and implementation:
o Develop test scenarios, test and identify deficiencies or improvements of the system features;
o Analyse options and suggest solutions to identified issues. Assess product quality in order to make improvements to achieve better customer satisfaction;
o Collaborate with the internal and external development teams to ensure consistent project execution;
o Identify quality assurance process bottlenecks and suggest actions for improvement;
o Create and maintain master data when and where required;
o Propose changes to document management processes and procedures (related to the product selected).

• Coordinate User Acceptance Testing (UAT):
o Contribute to defining testing scenario and product acceptance criteria;
o Participate in preparation of UAT environment;
o Plan and organise user acceptance testing;
o Analyse UAT results and suggest action.

• Coordinate Piloting:
o Contribute to pilot planning;
o Participate in preparation: prepare the environment and user training;
o Support users during piloting and collecting the feedback;
o Analyse results and suggest action.

• Training:
o Contribute to the training plan;
o Prepare user manuals and training materials for all components of the EDM;
o Organise and execute trainings to all offices.

• Risk mitigation:
o Contribute to and maintain risk matrix.

• Post live support:
o User support after Go Live using the Service Portal;
o Analyse issues raised and suggest system improvements.

• Other projects
o Support other IT projects as required.

Carry out other relevant tasks on request and agreement with the line manager.