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Membership Engagement Manager

Vacancy #:   6736
Unit:   Membership & Commission Support
Organisation:   International Union for Conservation of Nature (IUCN)
Location:   Headquarters, Gland, Switzerland
Reporting to:   Director, Membership and Commission Support
Work percentage:   100%
Grade:   P2
Expected start date:   01 July 2024
Type of contract:   Max-term (18 months)
Closing date:   25 February 2024
IUCN’s vision is a just world that values and conserves nature. To achieve this, the Union brings together over 1,400 Member organisations, around 16,000 expert Commission members and a Secretariat of about 1,000 staff.

The Member Engagement Manager is responsible for the strategic engagement of IUCN’s Member organisations in order to maximize the benefits of membership for both the Members and IUCN.

IUCN is offering an 18-month temporary position to cover for the Senior Membership Engagement Manager while she is temporarily assigned as Member Assembly Manager for the IUCN World Conservation Congress.
As a team member of the Membership and Commissions Support Unit (MCSU) and reporting to the MCSU Director, the main responsibilities for the Membership Engagement Manager are:

Member Engagement:
• To implement dynamic and systematic engagement with Members that increases Member satisfaction and Member retention. Member engagement activities deliver the IUCN Member benefits of Inform, Influence and Implement (Member Benefits brochure) and include a Member newsletter and magazine, Member webinars, Member consultations, Member events and networking, and mobilizing Members around an IUCN position.
• To measure, monitor and evaluate the success of the above activities.
• To implement a global onboarding program for all new Members.
• To work with the Digital Community Manger to use the online community platform, IUCN Engage, to achieve a critical mass of IUCN Members contributing to and benefiting from the platform.
• To carry out membership engagement activities for Director General initiatives (e.g. Contributions for Nature platform, Power of the Union initiative)

Member Recruitment:
• To develop and implement campaigns to attract new IUCN Members across all membership categories (including States, governmental agencies, subnational governments, non-governmental organisations, and indigenous peoples’ organisations) in cooperation with the MCSU team and regional Membership Focal Points. Activities include: developing marketing materials and activities; coordinating, monitoring, and evaluating campaigns.

Member Communications:
• To manage the communications for IUCN Members, including content production.
• To develop (global) membership and constituency promotional materials such as brochures, fact sheets, concept papers, posters, displays. This includes liaising with external service providers (graphic designers, printers etc).
• To prepare communication on the announcement of new State Members for the IUCN website and Portal.
• To produce high quality communications and knowledge products in a range of formats including reports, presentations, publications, brochures, policy briefs, web stories, press releases, short films, podcasts, etc.
• To implement member engagement aspects related to the work of IUCN Council (e.g. the communications related to a Member vote, or an update of decisions made at a Council meeting)
• To ensure effective dissemination of Programme and capacity building opportunities to Members.

Member Retention:
• To enhance listening to Members through implementing annual satisfaction surveys and KPIs in order to identify strategies to increase retention.

National and Regional Committees:
• To act as Secretariat focal point for Global Group and Working Group for National and Regional Committees, liaising, providing information and assistance to Membership focal points with their interactions with NRCs

• To provide support and strategic advice to Director of Membership and Commission Support Unit for membership-related issues.
• To provide support and guidance to MCSU colleagues and Regional Membership Focal Points as needed on global membership-related issues.
• Ensure follow up when necessary during absences of colleagues in the membership team.
• Perform other duties as may be assigned from time to time.

The above job description contains the main duties and responsibilities for this position. However, staff members are expected to show flexibility in their approach to work and be willing to undertake other tasks that are reasonably allocated to them but which are not part of their regular job description. Where any task becomes a regular part of an employee's responsibilities, the job description will be changed in consultation with the employee and the Human Resources Management Group.
  • Bachelor's degree or equivalent in a relevant field.

• At least 7 years work experience in communications and/or stakeholder relations with increasing level of responsibilities for a national or international organisation. This must include leading on the development of communication or outreach products in a range of formats such as reports, presentations, brochures, web stories, press releases, short films, podcasts, etc. along with the implementation of communication campaigns.

• At least 3 years work experience in membership engagement for a membership-based organisation, either at a national or international level.

• Excellent listening, writing and presenting skills in English (comparable to mother tongue) is essential. Good knowledge of one of IUCN’s other official languages (French and Spanish) is desirable but not essential.

• Interest in the environment, conservation and sustainable development, and experience in working for an organisation in these fields is an advantage.

• Excellent interpersonal and networking skills and the ability to develop and sustain relationships, partnerships and alliances across a broad spectrum of influencers and stakeholders

• Ability to function effectively in a team with initiative, creativity and flexibility.

• Willing to assist colleagues in accordance with work priorities.

• Personal diplomacy and discretion.
The gross annual salary for this position is between CHF 100'355 and CHF 125'444, subject to deductions for social security contributions and second-pillar pension, and before tax. While this is an indicative amount effective as of the current date, changes may occur as per IUCN's compensation practices without prior notice. The same applies to other organisations hosted by IUCN.

Applicants are requested to apply online through the HR Management System, by opening the vacancy announcement and pressing the "Apply" button.

Applicants will be asked to create an account and submit their profile information. Applications will not be accepted after the closing date. The vacancy closes at midnight, Swiss time (GMT+1 / GMT+2 during Daylight Saving Time, DST). Please note that only selected applicants will be personally contacted for interviews.

Other job opportunities are published in the IUCN website: https://www.iucn.org/involved/jobs/

About IUCN

IUCN is a membership Union uniquely composed of both government and civil society organisations. It provides public, private and non-governmental organisations with the knowledge and tools that enable human progress, economic development and nature conservation to take place together.

Created in 1948, IUCN is now the world’s largest and most diverse environmental network, harnessing the knowledge, resources and reach of more than 1,400 Member organisations and some 15,000 experts. It is a leading provider of conservation data, assessments and analysis. Its broad membership enables IUCN to fill the role of incubator and trusted repository of best practices, tools and international standards.

IUCN provides a neutral space in which diverse stakeholders including governments, NGOs, scientists, businesses, local communities, indigenous peoples organisations and others can work together to forge and implement solutions to environmental challenges and achieve sustainable development.

Working with many partners and supporters, IUCN implements a large and diverse portfolio of conservation projects worldwide. Combining the latest science with the traditional knowledge of local communities, these projects work to reverse habitat loss, restore ecosystems and improve people’s well-being.