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Website Manager

Vacancy #:   6779
Unit:   Global Communications Unit
Organisation:   International Union for Conservation of Nature (IUCN)
Location:   Headquarters, Gland, Switzerland
Reporting to:   Senior Global Communications Manager
Work percentage:   100%
Grade:   P2
Expected start date:   01 May 2024
Type of contract:   Max-term (24 months)
Closing date:   14 April 2024 (extended)
The IUCN website manager works with IUCN staff across the Union as well as external contractors and partners to create, update and maintain web pages and digital content on the IUCN website. The position requires a mix of web content strategy, technical talent and a solutions-oriented approach to working directly with colleagues around the world.

This is a pivotal role and an excellent opportunity for a competent, motivated website manager to showcase their skills with a highly visible, complex, international website. The position requires someone who can understand the big picture and who is capable of prioritising and acting independently to get the job done. The workload ranges from rapid-fire bug fixes to improving content presentation to liaising with various stakeholders to identify the most appropriate and effective ways to present their content on the website.

The position will require someone who is well organised, can work independently and make proactive suggestions within broad guidelines, and who can maintain composure, efficiency and professionalism in stressful situations.

IUCN follows a decentralised model for managing website content. Dozens of site managers in IUCN regional and headquarters units and with IUCN Commissions add and edit content on the website related to their work. The IUCN website manager is responsible for publishing central and corporate content, supporting these site managers and working with IUCN’s Global Information Systems Group and external consultants to maintain site performance, optimisation and security.

The latest version of iucn.org was launched in 2022 using Drupal. We are continuously improving and optimising the website to enhance user experience and backend infrastructure. The website’s objectives, focus, architecture and capabilities are all major departures from past IUCN websites. The site combines many “out of the box” components and plug-ins as well as custom integrations and configurations specific to IUCN’s needs. It uses a component-based system to create unique pages from a catalogue of various content display components offering a variety of ways to display and organise the content. The website requires new ways of approaching content from both editorial and technical perspectives. The IUCN website manager will play an integral role in helping IUCN transition content to the new site and make full use of the benefits the website offers.

With a wide range of duties required of the incumbent, the IUCN website manager must be self-motivated and able to prioritise various demands and day-to-day activities under tight deadlines. The website manager will report to the Senior Global Communications Manager in the Global Communications Unit and will work closely with members of the Global Communications Unit (GCU), the Global Information Systems Group (GISG) and IUCN staff around the world.
• Publish and optimise web content prepared by GCU or other IUCN units as required;
• Train and provide technical support to IUCN site managers;
• Identify content publishing solutions to meet internal needs while maintaining consistency, a coherent structure and optimal user experience;
• Ensure optimal use of the CMS by managing taxonomies, users’ permissions and the website interface;
• Liaise with external consultants and GISG to fix technical issues related to site administration, new development, server management and maintenance;
• Support the development and updating of website best practice guidelines, website policy and training materials to help site managers take advantage of the features of the website;
• Identify and help resolve bugs in the platform;
• Help create user surveys, user experience and site performance analytics and other means of assessing the efficacy of the website;
• Manage site manager and other user permissions;
• Ensure visual identity, global communications standards and website management best practices (e.g. regarding pages, assets, structure / taxonomies, SEO, optimisation for social media activities, etc.) are respected across the website;
• Track and report KPIs and other relevant page performance statistics using Google Analytics and Google Tag Manager;
• Support the Senior Global Communications Manager in identifying, assessing, planning and coordinating the implementation of continuous improvement needs to ensure that the website’s structure and features evolve in-line with internal and external needs and available resources.
• Support the Senior Global Communications Manager with data and analysis to maintain an evolving website development and content strategy for the continuous improvement of iucn.org and support the process of planning for the development of future versions of the platform.
• Produce evidence-driven analysis and recommendations to assist in providing strategic advice regarding the development of new web projects as-and-when needed.
Assist the Global Communications Unit team across a wide variety of communications activities as required throughout duration of the contract.
  • English – professional proficiency required; English fluency and capacity in French and Spanish a plus;

• Degree in communications, technology, computer science or related discipline preferred;

• At least 5 years of experience in a similar role with hands-on experience regarding website management;

• Demonstrated experience and understanding of best practices for effective content management and publishing required;

• Experience with Drupal required; Experience with other content management systems desirable;

• Experience with tracking and analysing website performance with Google Analytics required, Google Search Console and Google Tag Manager a plus;

• Experience with A/B testing tools a plus;

• Advanced knowledge of HTML required; Interest in data visualisation and familiarity with tools such as Datawrapper, Flourish, Lottie a plus;

• Some understanding of JavaScript, CSS, Ajax, PHP, XML desirable;

• Image, video, infographic editing skills considered assets;

• Pro-active, autonomous and results-focused as well as able to work effectively and respectfully with a variety of teams in a multi-cultural work environment;

• Strong interpersonal skills and confidence interacting with IUCN staff and experts;

• Creative, solution-oriented problem solver; demonstrates an ‘outside the box’ attitude; takes an interest in new ideas and new ways of doing things;

• Able to react quickly and efficiently to sudden changes and/or challenges;

• Able to work outside of normal working hours, as required;

• Flexible and willing to take on a wide variety of responsibilities, including administrative tasks;

• Open-minded and positive, with a good sense of humour;

• Committed to continuous learning. Keeps abreast of new developments and best practices; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues; shows willingness to learn from others; seeks feedback to learn and improve.
The gross annual salary for this position is between CHF 100'355 and CHF 125'444, subject to deductions for social security contributions and second-pillar pension, and before tax. While this is an indicative amount effective as of the current date, changes may occur as per IUCN's compensation practices without prior notice. The same applies to other organisations hosted by IUCN.

Applicants are requested to apply online through the HR Management System, by opening the vacancy announcement and pressing the "Apply" button.

Applicants will be asked to create an account and submit their profile information. Applications will not be accepted after the closing date. The vacancy closes at midnight, Swiss time (GMT+1 / GMT+2 during Daylight Saving Time, DST). Please note that only selected applicants will be personally contacted for interviews.

Other job opportunities are published in the IUCN website: https://www.iucn.org/involved/jobs/

About IUCN

IUCN is a membership Union uniquely composed of both government and civil society organisations. It provides public, private and non-governmental organisations with the knowledge and tools that enable human progress, economic development and nature conservation to take place together.

Created in 1948, IUCN is now the world’s largest and most diverse environmental network, harnessing the knowledge, resources and reach of more than 1,400 Member organisations and around 16,000 experts. It is a leading provider of conservation data, assessments and analysis. Its broad membership enables IUCN to fill the role of incubator and trusted repository of best practices, tools and international standards.

IUCN provides a neutral space in which diverse stakeholders including governments, NGOs, scientists, businesses, local communities, indigenous peoples organisations and others can work together to forge and implement solutions to environmental challenges and achieve sustainable development.

Working with many partners and supporters, IUCN implements a large and diverse portfolio of conservation projects worldwide. Combining the latest science with the traditional knowledge of local communities, these projects work to reverse habitat loss, restore ecosystems and improve people’s well-being.