The International Union for Conservation of Nature (IUCN) was founded in 1948 and brings together over 1,100 members (States, government agencies, NGOs and affiliates) and some 11,000 scientists and experts from 181 countries in a unique worldwide partnership. Its mission is to influence, encourage and assist societies throughout the world to conserve the integrity and diversity of nature and to ensure that any use of natural resources is equitable and ecologically sustainable. IUCN has approximately 1,000 staff, most of whom are located in its regional and country offices, and at its Headquarters in Gland, Switzerland. IUCN is an equal opportunity employer and welcomes applications from qualified women and men.

Responsible for implementing, supporting and managing end-user computing systems and services required to support the America’s IUCN Secretariat including the IUCN Regional Office for Mexico, Central America and the Caribbean (ORMACC), IUCN Regional Office for South America (SUR), IUCN Washington DC Office, as well as all other IUCN out-posted, regional, country offices and special events and Congresses by participating in the Global IUCN “follow-the-sun” support approach. Responsible for planning, acquisition, implementation, maintenance, support and administration of PCs (laptops, desktops), tablets, mobile phones, VoIP phones, videoconferencing, printers, hardware, software, network equipment and peripherals within the Americas’ IUCN offices.

Information Management Services
-Develop and contribute to the development of End-user computing in the Union, software acquisition and application enhancement, in support of Projects and Programme implementation within the Americas’ IUCN regional operations and special events.
-Plan, manage and provide client support services related to Microsoft office applications, PC operations, standard global computing image and special software set-ups, training and troubleshooting for IUCN ORMACC, SUR, Washington DC and remote users.
-Evaluate client needs and service efficiency and effectiveness as part of on-going IT management for IUCN America’s offices. Interface with end-users to propose highly usable solutions integrated globally in order that IUCN can benefit from the productivity gains offered by technology.

System Administration
-Plan, organize and manage the end-user computing devices (hardware and software) infrastructure for the America’s IUCN offices in coordination with the Global Information Systems’ Technology & Service Delivery Group at HQ.
-Plan, set up and maintain IUCN ORMACC, SUR and Washington DC PCs, tablets, phones, videoconferences hardware, including hardware, software, backup, anti-virus, configuration, standard image(s); and desktop, PCs, laptops, and printers.
-Plan, set up and maintain standard client, MS Office applications, installations on LAN using SCCM, desktops, laptops, and provide user support and training.
-Ensure software compliance for all end-user devices within America’s IUCN offices, ensure security threats can be identified and stopped.