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ERP Quality Assurance Officer

Vacancy #:   3938
Unit:   ERP Project
Organization:   International Union for Conservation of Nature (IUCN)
Location:   Sri Lanka Country Office, Colombo, Sri Lanka
Reporting to:   Head - ERP Project
Work percentage:   100%
Grade:   P1
Expected start date:   01 March 2019
Type of contract:   Fixed-term (23 months with possibility of renewal)
Closing date:   15 February 2019
The International Union for Conservation of Nature mobilizes people and external networks to develop and use conservation knowledge to achieve its vision. Knowledge is at the core of its work, and the management of knowledge is critical to the accomplishment of its objectives and the delivery of its mission. The Information Systems Group plays a key role in providing a platform to document and disseminate information and make knowledge widely accessible both internally and externally.

IUCN maintains several Enterprise Resource Planning (ERP) modules in order to manage its core business processes according to the needs of the organisation. The ERP Quality Assurance Officer will be responsible for assessing the quality of implementations, specifications and technical design documents globally for all ERP and related systems and services (Microsoft Dynamics NAV, Jet Reports, Data Warehouse, Admin portals, Project portal, e-Signature tool, Risk management system and any other new projects). It will organise and provide support for ERP and related systems and services (Microsoft Dynamics NAV, Jet Reports, Data Warehouse, Admin portals, Project portal, e-Signature tool, Risk management system and any other new projects).

This position will primarily support the Offices in Asia and Oceania, as well as all other IUCN Out-Posted, Regional, Country Offices and during special events by participating in the Global IUCN “follow-the-sun” support approach.
Quality Assurance
1.1 Test current products and identifying deficiencies;
1.2 Suggest solutions to identified product problems;
1.3 Investigate product quality in order to make improvements to achieve better customer satisfaction;
1.4 Plan, create and manage the overall Quality Planning strategy;
1.5 Collaborate with the Product Development team to ensure consistent project execution;
1.6 Identify quality assurance process bottleneck and suggest actions for improvement;
1.7 Oversee continuous improvement projects;
1.8 Collect quality data;
1.9 Identify key KPIs for product quality;
1.10 Prepare and present reports and metrics to Senior Management.

General and Data Maintenance
2.1 Maintain master data when and where required;
2.2 Review data quality according and investigate data patterns;
2.3 Collaborate with the development team to propose solutions to improve data quality;
2.4 Propose changes to data management processes and procedures;
2.5 Interface with end-users to identify opportunities for highly usable solutions; integrated globally in order that IUCN can benefit from the productivity gains offered by technology.

Microsoft Dynamics NAV
3.1 Target end-user group: Finance and Admin;
3.2 Plan, manage and provide 1st level client support services related to Microsoft Dynamics NAV;
3.3 Raise relevant issues to 2nd level support;
3.4 Manage workflow approval rules globally for NAV and related systems;
3.5 Assist in conducting security reviews and implementing permissions changes.

Admin portals
4.1 Target user groups: All IUCN staff, Approvers, Finance and Admin;
4.2 Work together with Finance providing 1st level support to end-users;
4.3 Plan, manage and provide 2nd level client support services related to admin portals (Travel Requests and Expense Claims, Purchase Requisitions and online approval systems).

Project Portal
5.1 Target end-user groups: All IUCN staff, Cost centre managers, Leadership Team, PM&E and other functional units (finance, admin, legal, etc.);
5.2 Work together with PM&E to plan, manage and provide 1st level client support services related to admin portals;
5.3 Generate reports for Project Portal Working Group.

Note: The job description contains the main duties and responsibilities for this position. However, in IUCN, staff members are expected to show flexibility in their approach to work and be willing to undertake other tasks that are reasonably allocated to them but which are not part of their regular job description. Where any task becomes a regular part of an employee's responsibilities, the job description will be changed in consultation with the employee and the Human Resources Management Group.
  • University degree or equivalent experience in Computer field

• Minimum 5 years’ experience in supporting end users in using ERP systems, knowledge of Microsoft Dynamics NAV and Serenic Navigator is a plus

• Minimum 3 years’ experience in designing and conducting quality assurance for ERP system, Microsoft Dynamics NAV and Serenic Navigator is a plus

• Experience working with international non-profit organizations similar to IUCN in number of staff and geographical reach

• Experience of working with an ITIL compliant ITSM tool for support purposes, knowledge of ServiceNow a plus

• Strong problem analysis and solving skills

• Fluent in English required

• Available to travel if required

Applicants are requested to apply online through the HR Management System, by opening the vacancy announcement and pressing the "Apply" button.

Applicants will be asked to create an account and submit their profile information. Applications will not be accepted after the closing date. The vacancy closes at midnight, Swiss time (GMT+1 / GMT+2 during Daylight Saving Time, DST). Please note that only selected applicants will be personally contacted for interviews.

Other job opportunities are published in the IUCN website: http://www.iucn.org/involved/jobs/

About IUCN

IUCN is a membership Union uniquely composed of both government and civil society organisations. It provides public, private and non-governmental organisations with the knowledge and tools that enable human progress, economic development and nature conservation to take place together.

Created in 1948, IUCN is now the world’s largest and most diverse environmental network, harnessing the knowledge, resources and reach of more than 1,300 Member organisations and some 10,000 experts. It is a leading provider of conservation data, assessments and analysis. Its broad membership enables IUCN to fill the role of incubator and trusted repository of best practices, tools and international standards.

IUCN provides a neutral space in which diverse stakeholders including governments, NGOs, scientists, businesses, local communities, indigenous peoples organisations and others can work together to forge and implement solutions to environmental challenges and achieve sustainable development.

Working with many partners and supporters, IUCN implements a large and diverse portfolio of conservation projects worldwide. Combining the latest science with the traditional knowledge of local communities, these projects work to reverse habitat loss, restore ecosystems and improve people’s well-being.