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Head of Membership and Commission Support

Vacancy #:   5832
Unit:   Membership & Commission Support
Organisation:   International Union for Conservation of Nature (IUCN)
Location:   Headquarters, Gland, Switzerland
Reporting to:   Deputy Director General, Corporate Services
Work percentage:   100%
Grade:   M1
Expected start date:   01 February 2022
Type of contract:   Fixed-term (18 months with possibility of renewal)
Closing date:   04 January 2022
IUCN is a membership base organization with over 1,500 Member organizations from States, government agencies, Sub-national authorities, NGOs as well as Indigenous People’s Organizations. In addition, IUCN has over 18,000 volunteer Commission Members. The Head of Membership and Commission Support is responsible for developing and implementing a strategy for IUCN to grow and retain the membership base, through providing a clear value proposition for each of the different categories of Members, coordinating membership services, set and propose strategic directions for Member engagement, and measure progress.
Key responsibilities

- Develop and coordinate the implementation and refinement of IUCN Member recruitment and engagement strategies and annual priorities, including all aspects of membership activities, services and communications.
- Work together with regional offices and thematic centres to develop clear value proposition for the different types of members and identify strategic opportunities to strengthen recruitment as well as engagement with existing members.
- Coordinate and provide support to implement secretariat wide membership recruitment and engagement strategy, including the coordination of the Membership Focal Point Network and membership communications strategy.
- Lead the unit to streamline and simplify all processes related to membership (application, invoicing, sponsorships at convenings etc) in accordance with IUCN Statutes.
- Provide clear, concise and insightful written analyses and recommendations for membership growth and stronger engagement, including keeping abreast of global trends on membership-based organizations.
- Develop and improve tools and frameworks that would support better membership engagement and recruitment activities, including a potential digital Member zone, country profiles, and membership application processes etc.
- Facilitate the strengthening of links between Members, Commissions and the Secretariat via streamlined communication efforts and clear strategic engagement/communications framework.
- Develop membership engagement measurement framework and tools to support engagement and recruitment strategy.
- Implement the resolutions adopted related to membership and commissions, together with other relevant units and under the guidance of the Executive Board when required.
- Work closely with the Convenings Unit to communicate, engage and collaborate with Members and Commission members on key IUCN convenings.
- Develop annual plans and budget for the Membership and Commission Support unit.
- Oversee the work of the Commission Support Unit and provide guidance when required.
- Work closely with the Governance Unit with clear roles and responsibilities for issues related to memberships.
- Lead the unit to successful membership engagement and growth and to provide membership related support to the whole secretariat.

The above job description contains the main duties and responsibilities for this position. However, staff members are expected to show flexibility in their approach to work and be willing to undertake other tasks that are reasonably allocated to them but which are not part of their regular job description. Where any task becomes a regular part of an employee's responsibilities, the job description will be changed in consultation with the employee and the Human Resources Management Group.
  • Education:
- Bachelor’s degree in a relevant discipline (Business Administration, International relations, Economics, Social sciences, Communications, Marketing etc.).

• Experience:
- 15+ years of experience in relevant fields, including membership management, international relations, policy advocacy, environment and biodiversity.
- Experience in membership development and management in a non-profit/ international organization is a must.
- Experience leading and managing an international team is a plus.

• Skills:
- Strong strategic thinking skills.
- Excellent understanding and proven ability to meet membership recruitment and engagement targets.
- Good understanding of business models of membership base organizations.
- Hands-on experience with membership recruitment and engagement efforts.
- Proven capacity to manage complex organization and processes with strategic clarity in mind.
- Proven ability to be flexible, understand how to incorporate new ideas and innovation into membership engagement and recruitment.
- Dynamic self-starter. Able to perform under pressure with high level of accuracy, speed and positive leadership.
- Proven ability to manage and lead colleagues outside his/her direct team and coordinate wide range of inputs to membership strategies and action plans.
- Effective people management skills with service oriented mind-set.
- Ability to effectively establish and maintain working relationships with peers, senior leadership and all levels of a multicultural global organization, with a trustworthy and professional image. Must be a team player.
- Demonstrated ability to organize/ prioritize work and meet deadlines within a fast-paced environment with multiple and competing demands.
- Excellent English written and oral communication skills. Proficiency in the other IUCN official languages is a plus.
The gross annual salary for this position is between CHF 134'355 and CHF 167'944, subject to deductions for social security contributions and second-pillar pension, and before tax. While this is an indicative amount effective as of the current date, changes may occur as per IUCN's compensation practices without prior notice. The same applies to other organisations hosted by IUCN.

Applicants are requested to apply online through the HR Management System, by opening the vacancy announcement and pressing the "Apply" button.

Applicants will be asked to create an account and submit their profile information. Applications will not be accepted after the closing date. The vacancy closes at midnight, Swiss time (GMT+1 / GMT+2 during Daylight Saving Time, DST). Please note that only selected applicants will be personally contacted for interviews.

Other job opportunities are published in the IUCN website: https://www.iucn.org/involved/jobs/

About IUCN

IUCN is a membership Union uniquely composed of both government and civil society organisations. It provides public, private and non-governmental organisations with the knowledge and tools that enable human progress, economic development and nature conservation to take place together.

Created in 1948, IUCN is now the world’s largest and most diverse environmental network, harnessing the knowledge, resources and reach of more than 1,400 Member organisations and around 16,000 experts. It is a leading provider of conservation data, assessments and analysis. Its broad membership enables IUCN to fill the role of incubator and trusted repository of best practices, tools and international standards.

IUCN provides a neutral space in which diverse stakeholders including governments, NGOs, scientists, businesses, local communities, indigenous peoples organisations and others can work together to forge and implement solutions to environmental challenges and achieve sustainable development.

Working with many partners and supporters, IUCN implements a large and diverse portfolio of conservation projects worldwide. Combining the latest science with the traditional knowledge of local communities, these projects work to reverse habitat loss, restore ecosystems and improve people’s well-being.