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Human Resources
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Communications Support Officer – Digital

Vacancy #:   5756
Unit:   TRAFFIC International
Organisation:   TRAFFIC International (TRAFFIC)
Location:   TRAFFIC International, Cambridge, United Kingdom of Great Britain and Northern Ireland
Reporting to:   Head Communications (Maternity Cover)
Work percentage:   60%
Grade:   A3
Expected start date:   01 November 2021
Type of contract:   Fixed-term (12 months)
Closing date:   03 October 2021
TRAFFIC is the leading non-governmental organisation working globally on trade in wild animals and plants in the context of both biodiversity conservation and sustainable development.

TRAFFIC International is a charity and limited company registered in the UK. TRAFFIC’s head office, based in Cambridge UK, provides worldwide leadership, coordination, cross-regional and corporate functions. TRAFFIC’s local engagement is managed through programme offices operating under the auspices of the UK charity, with staff based in a hub office and at other strategic locations where necessary. Programme offices operate within a geographic area of responsibility focused on one or multiple countries where TRAFFIC aims to help deliver priority programme outcomes. TRAFFIC works in strategic alliance with IUCN and WWF on wildlife trade issues.

This is a part-time position with hybrid working possible, candidates are requested to submit a link to their portfolio of work in the cover letter.

The Communications Support Officer – Digital will provide contribute to TRAFFIC’s organisational strategy by supporting the effective implementation of the communications strategy and programme deliverables. As part of the Communications Unit, the role will report to the Head of Communications however, close working with the Communications Support Manager will be paramount, as this role will be responsible for supporting the effective delivery of our International digital outputs and presence.

This role will uphold TRAFFIC’s brand identity and values, provide creative digital design solutions, support communicators within the network and deliver outputs that influence and inspire change for our planet.


1. Digital

• Support the effort to update and maintain traffic.org website with timely, relevant and fresh content to drive engagement with the issues TRAFFIC works on in collaboration with the team
• Create compelling yet grounded content for all digital spaces
• Assist in the development of training e-courses using Articulate 360 in line with project deliverables to train vital groups, such as customs officials
• Act as the primary lead on social media by curating timely and informative posts using Hootsuite Pro
• Support the timely updating of our non-English language websites of traffic.org
• Build public conversation on selected topics via social media
• Support the introduction of dynamic elements to the website in line with organisational need and opportunities as they arise as directed
• Develop and maintain TRAFFIC International’s e-news / e-marketing as needed

2. Design

• Provide graphic design support as needed to publish our suite of reports to a high standard
• Repurpose complex research into digestible visual content such as videos, animations and infographics to promote our latest research

3. Communications Support

• Deliver outputs that uphold and boost TRAFFIC’s core visual identity
• Aid in the development of new communications approaches and content to enhance reach to broader and increasingly diverse audiences
• Contribute to the effective delivery of the Communications Strategy and Organisational Strategy
• Provide advice and expertise on digital and design communications
• Work collaboratively and proactively with the immediate Communications Unit and other communicators and all colleagues within TRAFFIC’s network to maximise opportunities and impact.
• Develop public messaging from outputs relating to our conservation programme and provide support on copy editing when required.
• Actively supports the dissemination and adoption of new communications approaches and tools to the wider organisation.
  • Bachelor’s degree in a related field such as social and mass communication, media, marketing, journalism, development communication.
• Strong experience with ArcGIS, Esri, and the Articulate 360 suite and proven experience with video production.
• Proven professional experience in the digital and design communications field
• Strong experience with publication layout and graphic design
• Fluency in English with excellent English writing skills with working knowledge of any other languages an advantage.
• Strong writing and editing skills.
• Knowledge of the Adobe Creative Cloud, with particular fluency in Adobe InDesign and Photoshop as well as Illustrator and Premiere Pro
• Knowledge of creating dynamic PDFs or similar interactive publication content
• Proficient using Hootsuite Pro or other social scheduling assistant
• Knowledge of HTML and CSS
• A high level of organisational skills and attention to detail
• Ability to adapt to a broad variety of communications tools and platforms

Supervision: None

Applicants are requested to apply online through the HR Management System, by opening the vacancy announcement and pressing the "Apply" button.

Applicants will be asked to create an account and submit their profile information. Applications will not be accepted after the closing date. The vacancy closes at midnight, Swiss time (GMT+1 / GMT+2 during Daylight Saving Time, DST). Please note that only selected applicants will be personally contacted for interviews.

Other job opportunities are published in the IUCN website: http://www.iucn.org/involved/jobs/

About IUCN

IUCN is a membership Union uniquely composed of both government and civil society organisations. It provides public, private and non-governmental organisations with the knowledge and tools that enable human progress, economic development and nature conservation to take place together.

Created in 1948, IUCN is now the world’s largest and most diverse environmental network, harnessing the knowledge, resources and reach of more than 1,300 Member organisations and some 10,000 experts. It is a leading provider of conservation data, assessments and analysis. Its broad membership enables IUCN to fill the role of incubator and trusted repository of best practices, tools and international standards.

IUCN provides a neutral space in which diverse stakeholders including governments, NGOs, scientists, businesses, local communities, indigenous peoples organisations and others can work together to forge and implement solutions to environmental challenges and achieve sustainable development.

Working with many partners and supporters, IUCN implements a large and diverse portfolio of conservation projects worldwide. Combining the latest science with the traditional knowledge of local communities, these projects work to reverse habitat loss, restore ecosystems and improve people’s well-being.